At 877JILI ACE, we want every player to enjoy their bonuses. However, sometimes bonuses aren't credited automatically. This guide will help you troubleshoot the issue so you can get back to playing.
🔍 Common Reasons Bonuses Aren't Credited
- Deposit amount too low – You didn't meet the minimum deposit requirement.
- Payment method excluded – Some methods don't qualify for bonuses.
- Promo code missing – You forgot to enter the bonus code.
- Account not verified – KYC checks must be completed.
- Bonus expired – The promotion is no longer active.
- Duplicate claim – You already claimed the bonus before.
- Geographic restriction – The bonus may not be available in your region.
💰 Deposit Amount and Method Requirements
Most bonuses require a minimum deposit. For example, the 200% welcome bonus at 877JILI ACE requires a minimum deposit of ₱100. Check the promotion page for exact amounts.
| Payment Method | Bonus Eligible? | Min. Deposit |
|---|---|---|
| GCash | ✅ Yes | ₱100 |
| Maya | ✅ Yes | ₱100 |
| Bank Transfer | ✅ Yes | ₱500 |
| Cryptocurrency (USDT) | ✅ Yes | ₱500 equivalent |
| Prepaid Card | ⚠️ May vary | Check terms |
Tip: Always deposit using a method listed as "bonus eligible" on the promotions page.
🔑 Promo Code Entry Issues
Many bonuses require a promo code. Here's what to check:
- Did you enter the code correctly? Codes are case-sensitive. Copy and paste if possible.
- Did you enter it in the right field? Look for a "Bonus Code" or "Promo Code" box during deposit.
- Is the code still valid? Check the promotion's expiry date.
- Did you use the code before? Many codes are one-time use only.
🪪 Account Verification Delays
If your account is not fully verified (KYC), bonuses may be held or delayed. Common verification requirements:
- Proof of Identity – Passport, driver's license, or national ID.
- Proof of Address – Utility bill or bank statement (within 3 months).
- Proof of Payment Method – Screenshot of your GCash/Maya account.
Action: Go to your account settings and check if any documents are pending. Submit them immediately to unlock your bonus.
⏰ Time-Sensitive Bonuses
Some bonuses are only available for a limited time. Check:
- Expiry date – The bonus may have expired.
- Claim window – You may only have 24–72 hours after your deposit to claim it.
- First deposit only – Some bonuses are for new players only.
📊 How to Check Bonus Status
You can check your bonus status directly in your account:
- Log in to your 877JILI ACE account.
- Go to the Cashier or Wallet section.
- Look for a Bonus or Promotions tab.
- Check the Active Bonuses list – it shows if a bonus is pending, active, or completed.
- If you see "Pending" or "Locked," review the requirements.
📞 How to Contact Support for Missing Bonuses
If you've checked everything and your bonus still isn't credited, contact 877JILI ACE support. Use the template below for faster assistance:
You can reach support via Live Chat (fastest), Email, or Phone – all available 24/7.
✅ Troubleshooting Checklist
📝 How to Claim a Bonus Correctly – Step by Step
❓ FAQ – Bonus Crediting Issues
Q: I deposited ₱100 but didn't get the bonus. Why?
Check if the bonus requires a minimum deposit higher than ₱100. Some bonuses require ₱200 or more. Also, ensure you entered the promo code.
Q: I used the right promo code but still no bonus.
The code may have expired, or you might have already used it. Check the promotion's expiry date and your bonus history.
Q: How long does it take for a bonus to be credited?
Most bonuses are credited instantly after deposit. If not, wait up to 24 hours and then contact support.
Q: My account is verified but the bonus is still missing.
Double-check the deposit method and promo code. If everything is correct, contact support with your deposit details.
Q: Can I get a bonus I missed?
If you met all requirements and the bonus was not credited due to a technical issue, support may manually credit it. Always reach out.