Our Commitment to Responsible Gaming
At 877JILI ACE, we believe that online gaming should always be a source of entertainment, not a cause for stress or financial difficulty. We are fully committed to providing a safe, fair, and responsible gaming environment for all our players. As a PAGCOR-licensed operator, we strictly adhere to the highest standards of player protection and offer a range of tools to help you stay in control.
🎗️ Our motto: Play for fun, stay in control, and know when to stop.
Deposit Limits: Set Daily, Weekly, or Monthly Limits
You can set deposit limits on your account to control how much you can put into your wallet. Limits can be applied on a daily, weekly, or monthly basis. Once set, the limit cannot be increased immediately — you must request a review, which takes 24 hours. To set or adjust your limits, simply contact our support team or visit the Responsible Gaming section in your account settings.
Time Limits: Session Reminders & Timeout
We encourage players to take regular breaks. You can set a session timeout or use our reality check feature, which reminds you how long you've been playing. If you need a break, you can activate a timeout period ranging from 24 hours to 30 days. During this time, your account will be temporarily locked, preventing you from logging in.
Self-Exclusion: 1 Month, 3 Months, 6 Months, or Permanent
If you feel you need a longer break, we offer self-exclusion options. You can exclude yourself from your account for a period of:
- 1 month – a short cooling-off period.
- 3 months – for extended time away.
- 6 months – a longer break.
- Permanent – a lifetime self-exclusion. This is irreversible, and your account will be permanently closed.
During self-exclusion, all marketing communications will cease, and you will not be able to deposit or play. If you wish to self-exclude, contact our support team or use the dedicated form in your account settings.
Reality Check: Pop-up Notifications
We know it's easy to lose track of time when you're having fun. That's why we offer Reality Check notifications. You can set reminders to appear every 15, 30, or 60 minutes. These pop-ups will show you how long you've been playing, your total session wins and losses, and remind you to take a break.
Underage Protection: 18+ Verification
Online gambling is strictly for individuals aged 18 and above. We verify the age of every player during registration using reliable identity checks. We also use age-verification tools to prevent anyone under 18 from creating an account. If we suspect any underage activity, we will suspend the account immediately and report it to the authorities.
Support Resources: PAGCOR Helpline & Counseling Centers
If you or someone you know is struggling with problem gambling, help is available. The Philippine Amusement and Gaming Corporation (PAGCOR) provides a Responsible Gaming Helpline and resources to support players. You can also reach out to accredited counseling centers for professional advice.
- PAGCOR Responsible Gaming Hotline: (02) 8527-7777
- PAGCOR Email: responsiblegaming@pagcor.ph
- Counseling Centers: Contact your local government unit for a list of accredited centers.
Recognizing Problem Gambling: Warning Signs
It's important to be aware of the warning signs of problem gambling. Ask yourself these questions:
- Do you gamble to escape from problems or stress?
- Do you chase losses, thinking you can win back money?
- Have you lied to family or friends about your gambling?
- Do you spend more than you can afford to lose?
- Has gambling affected your relationships or work?
If you answered "yes" to any of these, it might be time to seek help. Reach out to our support team or a professional counselor.
How to Request Help
If you need to set limits, self-exclude, or simply talk to someone, our 24/7 support team is here to help. You can contact us via:
- Live Chat: Available 24/7 on our website.
- Email: support@ace.com
- Phone: +63 (2) 8123-4567 (available 8 AM – 10 PM).
All requests are handled with confidentiality and respect. You are not alone — we are here to support you.
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