Frequently Asked Questions
Welcome to the ACE.COM FAQ page! Here you'll find answers to the most common questions about our online casino in the Philippines. If you don't see your question here, our 24/7 support team is always ready to help via live chat.
How do I register an account at ACE.COM?
Click the "Join Free" button on the homepage. Fill in your mobile number, create a secure password, and verify your OTP. Complete your profile with personal details (name, date of birth, address) and you're ready to play. Registration takes less than 2 minutes.
What is the minimum age to play at ACE.COM?
You must be at least 18 years old to register and play at ACE.COM, in compliance with PAGCOR regulations and Philippine law. We conduct age verification checks to ensure compliance.
How do I claim the 200% welcome bonus?
Register an account, make your first deposit of at least ₱100, enter the bonus code (if required), and the 200% match bonus up to ₱10,000 will be credited instantly. Check the Welcome Bonus page for full details.
What are the wagering requirements for bonuses?
The welcome bonus has a 35x turnover requirement on the bonus amount. You have 30 days to complete it. Different games contribute differently: slots 100%, table games and live casino 10%. Always check the bonus terms before playing.
What payment methods does ACE.COM accept?
We accept GCash, Maya, bank transfers (BPI, BDO, Metrobank), and major e-wallets. All methods are secure and processed instantly for deposits. Visit our GCash Deposit Guide for more information.
How fast are withdrawals processed?
Withdrawals to GCash are processed in under 15 minutes. Bank transfers may take 1-2 business days. We aim for the fastest possible payout times. See our Withdrawal Guide for step-by-step instructions.
What types of games are available?
ACE.COM offers over 500 games including slots (JILI, PG Soft, Pragmatic Play), live dealer games (Evolution, Playtech), sports betting, poker, arcade/fishing games, and table games like blackjack, roulette, and baccarat.
Is ACE.COM licensed and regulated?
Yes, ACE.COM is fully licensed by the Philippine Amusement and Gaming Corporation (PAGCOR), ensuring a safe, fair, and legal gaming environment. You can verify our license on the PAGCOR website.
Can I play on my mobile phone?
Absolutely. ACE.COM is fully mobile-optimized and works seamlessly on iOS and Android devices. You can play directly in your browser without downloading any app. The mobile experience is smooth and feature-rich.
How do I verify my account?
Go to the Cashier > Verification section. Upload a valid government-issued ID (passport, driver's license, or PRC ID) and proof of address (utility bill or bank statement). Verification usually takes 24 hours. This is a PAGCOR requirement.
Is my personal and financial data secure?
Yes, we use 256-bit SSL encryption to protect all data. Our systems are regularly audited for security and compliance with international standards. Your privacy is our top priority.
What is the VIP Club and how do I join?
The VIP Club offers exclusive bonuses, cashback, a dedicated account manager, faster withdrawals, and special event invitations. Membership is by invitation based on your playing activity. High-volume players are automatically considered. Visit our VIP Club page for more details.
How do I contact customer support?
You can reach our 24/7 support team via live chat on the website, email at support@ace.com, or through our official Viber and Telegram channels. We respond within minutes.
Does ACE.COM promote responsible gaming?
Yes, we are committed to responsible gaming. We offer deposit limits, time-out periods, self-exclusion tools, and access to PAGCOR Responsible Gaming resources. Visit our Responsible Gaming page for more information.
Can I play for free before depositing?
Yes, many of our slots and arcade games offer a demo/free play mode. This allows you to try games without risking real money before you decide to deposit. Look for the "Demo" or "Free Play" button on game thumbnails.
What is the minimum deposit at ACE.COM?
The minimum deposit is ₱100 for GCash and Maya, making it accessible for all Filipino players to start playing. Bank transfers may have higher minimums depending on the bank.
Are there any fees for deposits or withdrawals?
ACE.COM does not charge any fees for deposits or withdrawals. However, your payment provider (e.g., GCash) may apply their own transaction fees. We recommend checking with your provider.
What are the most popular games at ACE.COM?
Our top games include Super Ace JILI, Fishing God 2, Dragon Tiger live, Lightning Roulette, Moon Princess, and Mega Fire Phoenix jackpot slot. Check the Hot Games section on our homepage for current favorites.
How do I withdraw my winnings?
Go to Cashier > Withdraw, select GCash or your preferred method, enter the amount (min ₱100, max ₱50,000/day), confirm your account details, and submit. Funds arrive within 15 minutes for GCash. See our Withdrawal Guide for full instructions.
What happens if I forget my password?
Click "Forgot Password" on the login page. Enter your registered mobile number or email, and you'll receive an OTP to reset your password securely. If you encounter issues, contact support.