At 877JILI ACE, we maintain a strict one account per player policy. This is a standard practice across all licensed online casinos to ensure fairness, security, and compliance with regulatory requirements.
📌 Official Policy
Each player is permitted to hold only one active account at 877JILI ACE. Creating multiple accounts is a violation of our Terms & Conditions and may result in account closure, bonus forfeiture, and permanent ban.
🔍 Casino Policy on Multiple Accounts
Our policy is designed to protect both the casino and the player. Here's why it exists:
- Prevent bonus abuse – Multiple accounts could be used to claim welcome bonuses repeatedly.
- Ensure fair play – Each player should have equal opportunities and a fair gaming environment.
- Meet regulatory requirements – Licensing authorities require casinos to verify player identities and prevent fraud.
- Protect player funds – A single account ensures that all deposits, withdrawals, and bonuses are correctly attributed.
⚠️ Reasons for Account Restrictions
Your account may be flagged or restricted if the system detects:
- Duplicate personal information – Same name, date of birth, or address used on multiple accounts.
- Same IP address – Multiple accounts registered from the same device or network.
- Same payment method – Using the same GCash, bank account, or credit card on multiple accounts.
- Same device ID – Our system may recognize devices to prevent duplicate registrations.
- Same phone number – Each account must have a unique mobile number for verification.
🆔 What Constitutes a Duplicate Account
A duplicate account is any account that shares identifying information with another account. This includes, but is not limited to:
- Same full name – Even if slightly misspelled.
- Same date of birth – A strong indicator of duplicate identity.
- Same registered address – Including family members living at the same address.
- Same mobile number – Phone numbers are unique per account.
- Same email address – Each account requires a unique email.
- Same government-issued ID – Using the same passport, driver's license, or national ID.
🚫 Consequences of Multiple Accounts
Account Closure
All duplicate accounts may be permanently closed without prior notice.
Forfeiture of Funds
Any deposits, bonuses, or winnings in duplicate accounts may be forfeited.
Permanent Ban
You may be banned from creating any future accounts at 877JILI ACE.
Reporting to Authorities
In cases of fraud, we may report the activity to relevant regulatory bodies.
✅ Legitimate Reasons for Multiple Accounts
In very rare cases, multiple accounts may be allowed with prior approval from support. Legitimate reasons include:
- Account recovery – If you cannot access your original account, support may create a new one after verification.
- Legal name change – After a marriage or legal name change, you may request to update your account.
- Family members – Each family member must have their own unique account with separate IDs and payment methods.
Important: Always contact support before creating a new account in these situations.
🗑️ How to Close Unwanted Accounts
If you have accidentally created multiple accounts, follow these steps to close the extras:
Note: Once closed, you cannot reopen the account. Keep your primary account active.
💡 Best Practices
- Register once – Create one account and use it for all your gaming needs.
- Keep your details consistent – Use the same name, address, and contact information for deposits and withdrawals.
- Don't share accounts – Each person should have their own account. Sharing accounts is also prohibited.
- Update your information – If your personal details change, update your account profile.
- Contact support if unsure – If you're unsure about account policies, reach out to our team.
❓ FAQ – Multiple Accounts
Q: Can I create a second account if I lost access to my first one?
No — please contact support to recover your original account. Creating a new account without permission may result in both being locked.
Q: What if my family member wants to play? Can they have their own account?
Yes — each family member can have their own account, but they must use their own personal information, ID, and payment methods.
Q: Will I lose my bonuses if I have duplicate accounts?
Yes — all bonuses on duplicate accounts may be forfeited, and you may lose access to promotions on your primary account as well.
Q: How does the casino detect multiple accounts?
We use advanced fraud detection systems that check for duplicate personal information, IP addresses, device IDs, and payment methods.
Q: Can I change my account details instead of creating a new one?
Yes — if you need to update your name, address, or contact details, you can do so in your account settings or contact support.