Losing your internet connection while in the middle of a game can be frustrating — but don't worry. 877JILI ACE has built-in systems to protect your bets, recover your game state, and get you back to playing as quickly as possible. Here's everything you need to know.
Game Recovery Process – Quick Guide
1. Game State Recovery Process
When your internet disconnects, 877JILI ACE uses a stateful recovery system that preserves your game exactly as it was. Here's how it works:
Automatic State Saving
Our servers save your game state in real-time. Every spin, bet, and action is recorded instantly. If you disconnect, your progress isn't lost.
Session Persistence
Your gaming session remains active on our servers for a period of time, allowing you to reconnect without losing your place in the game.
Restoration on Reconnect
When you reconnect, the game automatically restores your last known state. You'll see the same screen, bets, and game round as before the disconnect.
✅ Good news: For most games (slots, table games, and arcade), you won't lose any progress. Your bet remains intact, and your game state is fully restored.
2. Unfinished Bet Handling
If you were in the middle of a bet when you disconnected, here's what happens depending on the game type:
Slots & Arcade Games
If the spin was already triggered, the result is processed on our servers. When you reconnect, you'll see the outcome of your spin. If the spin wasn't triggered yet, your bet remains in the balance.
Live Casino & Table Games
In live games, bets are placed in real-time. If a bet was already accepted by the dealer, the result will be processed. If the bet wasn't confirmed, your funds will be returned to your balance.
Sports Betting
If you placed a bet and it was confirmed before the disconnect, the bet stands. If the bet was pending confirmation, it may be cancelled, and your funds will be returned.
💡 Important: If you're unsure whether your bet was placed, always check your Bet History after reconnecting. This will show you exactly what was placed and confirmed.
3. Reconnection Procedures
Follow these steps to reconnect safely and resume your game:
Restore your internet connection
Check your Wi-Fi, mobile data, or network cable. Restart your router if needed. Wait for a stable connection before proceeding.
Refresh the game page
Click the refresh button in your browser or app. This will trigger a reconnection attempt with our servers.
Wait for game restoration
The game will automatically detect your previous session and restore your state. This usually takes 2-5 seconds.
Check your balance and bet history
After reconnecting, verify that your balance is correct and review your bet history to confirm all transactions were processed properly.
4. Auto-Play and Interrupted Sessions
If you were using the auto-play feature when the disconnect occurred:
- Auto-play stops automatically — The feature will pause as soon as the connection is lost
- No spins are lost — Any spins that were already in progress are completed on our servers
- Auto-play does not restart automatically — You'll need to re-enable auto-play after reconnecting
- Balance is protected — The auto-play stops to prevent any unintended bets while you're disconnected
🎯 Auto-play safety tip: Always monitor your auto-play sessions, especially when using a mobile network. Set a loss limit or number of spins to stop automatically.
5. How to Check Game History
After reconnecting, always verify your game history to ensure everything is correct:
- Go to "My Account" → "Game History" or "Bet History"
- Look for the time of your disconnect — all bets placed before the disconnect should be recorded
- If you see any missing bets or incorrect balances, take a screenshot and contact support
- Game history includes: game name, date/time, bet amount, result, and balance change
6. Tips for a Stable Connection
7. When to Contact Support
While most disconnections are resolved automatically, you should contact 877JILI ACE support in these situations:
- Missing balance — Your balance doesn't match your bet history after reconnecting
- Unresolved bet — A bet was placed but the result never appeared
- Game stuck on loading — The game won't load after multiple refresh attempts
- Repeated disconnections — If you experience frequent disconnections, support can help troubleshoot
- Technical errors — Any error messages or unusual behavior after reconnecting
📞 How to contact support: Use the live chat feature available 24/7, or email us at support@877jili-ace.com. Have your username, game name, and time of the disconnect ready for faster assistance.